Blackburn Group, Inc.

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What Our Clients Say About Us    

 

 

 

 

 

 

testimonials

 

 

 

 

 

We are very proud of the work we do for our clients. Here are a few examples of what our clients have said about us.

 

services

 

“Bob Blackburn has made a great contribution to Home Properties by reducing our cost of risk. Not only did he reduce the cost of insurance through improved acquisition practices, he also realized significant savings with better claims management. Additionally, he was successful in helping us reduce claims through safety management, education, and training. I would recommend the services of Bob Blackburn to any company for risk and claim management.”

 

Norman Leenhouts, Co-Chairman of Home Properties, Inc.

 

“Addressed to Norman Leenhouts, Chairman of the Board, Home Properties, Inc.

 

I am writing you this letter to commend your disposition team for the diligent effort they put forward in closing the recent transaction that we purchased from your firm. This was a difficult transaction to close in light of the 1031 timing, the Certificates of Occupancy issue and other factors. John Scharlock put forth his full efforts in consummating this deal. It was a pleasure working with him. I have over fifteen years of commercial real estate experience including closing 80 transactions for a total transaction volume in excess of $1 Billion. I have never sent a letter to a seller before but the level of commitment his team demonstrated was worth noting. John and the team deserve a metal.”

 

Kurt F. Falk, VP Operations, The Atlantic Companies, LLC

 

 

“I have known Bob Blackburn for several years. He has been on my advisory board that provides a partnership of nine not-for-profit agencies with collaborative administrative functions. Bob has helped guide the organization through a complicated environment by creating best practices and economies of scale among these independent minded agencies. Bob has a tremendous amount of confidence, knowledge and execution as it relates to pulling together my organization’s complicated risk management structuring. His expertise in risk capital techniques and claims management has helped guide our partnership to reduce costs and establish world-class policies, practices and procedures. His assistance will continue to reap benefits for my agencies well into the future from his ability to help us change our culture within both operations and the strategic planning process. Besides being extremely smart in the risk management industry, he has helped us negotiate tough contracts with a balance toward levelheaded decision-making. Bob is a great person, and is always a pleasure to be with when conducting difficult business negotiations. I look forward to a continued relationship with Bob as he helps the Al Sigl Center spread these risk management techniques and philosophies beyond the Greater Rochester area and across the state.”

 

Steven O. Russell, Vice President, Al Sigl Center.

 

products

 

“I wanted to build a system that would enable Risk Managers to capture information about their exposures and provide them with a web-based method for coordinating multiple locations. The reason for this preamble is that I’m glad I lost the vote to develop a system for the Carrier/Agent relationship because I have now seen the embodiment of my idea in RiskPro.

 

What Robert has created is infinitely better than we could ever have come up with. While our development would have included lots of technical bells and whistles, we could never have incorporated such rich business value as he has achieved. It is the obvious understanding of a Risk Manager’s issues that come through upon looking at the system. It’s simple, intuitive and fast and gives Risk Managers, for the first time, a method of coordinating their exposure data and managing their losses.

 

When Robert was walking me through the system yesterday I mentioned that he was going to be responsible for some sleepless nights as my mind races with the opportunities RiskPro creates. Besides the immediate benefit to Risk Managers it strikes me that RiskPro has the power to affect the whole of the insurance industry.

 

While at a large worldwide brokerage firm, I was involved in “Placement” systems which, basically, allow brokers to spread insurance risk amongst multiple insurers via the web. However, this is the end of the process and I have always felt that we were tackling the issues from the wrong perspective – the Tail Wagging the Dog, so to speak. What has always been missing is structured data about the Client that doesn’t have to be re-keyed by multiple intermediaries before being utilized by the Carriers. I am imagining RiskPro at the beginning of a seamless process that passes information to Captives, Insurers, Reinsurers, and Alternative Risk Transfer mechanisms.

 

It places enormous power in the hands of the Risk Manager and will be warmly welcomed by major Carriers who are constantly looking for ways to get direct relationships with their customers. Also, the hard market facing the industry means that insurers are demanding more and more information about the risks they are being asked to quote and in many instances, if the information is missing they are withholding capacity.

 

The timing is, therefore, perfect for RiskPro to become the standard method of capturing the information insurers require. I haven’t felt this way about a business system for a long time, and I am thrilled that I have found something that I can get passionate about again.”

 

Martin Kett, Lloyds of London

 

 

products and services

 

“It is a pleasure to recommend the services of the Blackburn Group, Inc. for your risk management system requirements. I have known Robert Blackburn professionally for more than twenty years and have always found him to be an outstanding businessman.

 

We operate a highly customized version of Blackburn’s RiskPro risk management information system and are very pleased with it’s’ performance. During the development and implementation phases of our involvement with this system, Mr. Blackburn was very attentive to our design needs and our schedules. His personal involvement in all phases of system production was a fine testimonial to his dedication to service. He continues to provide attentive service as our needs require.”

 

Thomas J. Powell, Department Manager, Loss Prevention, Energy East (Rochester Gas and Electric).

 

 

“I thought I would write and express my gratitude to you and your staff for your continued support and responsiveness. When good work occurs or the product is exceptional, the people responsible should know it. When I first saw RiskPro in Rochester several years ago I knew it was the program for National Fuel Gas. Now that we have been using it for several years it clearly was the right decision. My staff agrees the program is easy to use and captures all the data we need. Whenever there has been a need to upgrade or customize, you and your staff have been very accommodating. Your level of service is excellent and what few problems that have popped up have been addressed immediately. On behalf of National Fuel and my staff, I look forward to many more years of a great relationship.

 

Robert A. Daniels, Manager, Claims and Loss Prevention, National Fuel Gas.

 

 

“As an insurance adjuster who for many years was used to documenting activity in a paper file, I found it indeed refreshing to eliminate the need for such a file when I had the occasion to use the Blackburn Group’s RiskPro product for claims administration. From recording claim activity, to establishing a comprehensive diary system, to the management of claim reserves, the use of RiskPro proves to be an efficient and accurate way to maintain claim information. In my position of claim manager, it was particularly useful to monitor the litigated (and non-litigated) file throughout he simplified operation of the system, as opposed to the need to sift through all of the documents that make up a paper file. Having all pertinent information in an electronic format made for the more efficient control of the claim file. Use of the time-saving system ultimately made for increased production; I was able to manage my claim files in less time. There was also an ease to learning the system and to the inputting of information, which are other reasons for me to recommend RiskPro as a practical tool to manage and organize multiple line claims.”

 

Steven D. Frattare, President, Cornerstone Claim Service, Inc.

 

 Blackburn Group, Inc.
23 Bremen Circle, Penfield, NY 14526
(585) 586-4530,  Email: sales@blackburngroup.com
  

RiskPro is a registered trademark of Blackburn Group, Inc. 

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